Per “The Chatter – eBay’s Blog About The Company and the Community”, changes have been made to eBay’s “Resolution Center” and PayPal’s “Dispute Console” that integrates the two dispute processes for those applicable transactions. PayPal policy changes also offer buyers more incentives to use PayPal for payment on eBay. This is further evidence of ongoing efforts and trends in which PayPal as a method of payment is becoming ubiquitous with transactions made on eBay, PayPal’s parent company. [Read more…]
Thoughts on Los Angeles Times “Global Antiques” Feature
I wanted to share some thoughts and reactions to this week’s feature in the Los Angeles Times about the “Global Antiques” auctions on eBay. Overall, I am very pleased to see the issue presented to a huge audience, and I think the reporter, Ms. Ryan, did an excellent job of giving voice and perspective to a wide array of principals and relevant third parties. My interest is to look at each of those contributions and responses (or lack thereof) to determine outstanding questions. [Read more…]
Los Angeles Times Feature on “Global Antiques”
Tomorrow’s edition of the Los Angeles Times includes a feature by Harriet Ryan on the Global Antiques props sold on eBay by Auction Depot LA, Auction Shop USA, and Historic Souvenirs. The full story can be read online at latimes.com – “Internet citizen posses investigate some sellers” – also archived below: [Read more…]
eBay & Third Party Reporting (Fraud, Violations of Policy)
One of the most frequent topics that original prop collectors bring up with me is with regard to fraud on eBay. This is often coupled with expressions of frustration by collectors who have found that they do not understand how to report fraud and violations of eBay policy with eBay directly, when they are not party to any transaction. Though eBay has a number of appropriate policies in place, it is challenging for eBay members to find the appropriate method by which these experts in the field can share material information directly with eBay in an effort to help them to enforce their own policies. [Read more…]
Tiffany & Co. Loses Lawsuit Against eBay
As touched on in a related report two weeks ago (see French Court Orders eBay to Pay $61 Million for Sale of Counterfeit Goods), TIffany & Co. initiated a lawsuit against eBay with regard to the high number of counterfeit Tiffany goods being sold on the auction website. The U.S. District Court judge in New York ruled yesterday that eBay Inc. fulfilled its legal obligation and took adequate precautions to block the sale of counterfeit jewelry on its site. This marks a significant victory for eBay in battling luxury companies suing the auction giant for not effectively policing its e-commerce website for fraud. [Read more…]
French Court Orders eBay to Pay $61 Million for Sale of Counterfeit Goods
A French court today ordered auction giant eBay to pay 38.6 million euros (about $61 million dollars) in damages to the French luxury goods company LVMH, maker of Louis Vuitton bags and Dior perfumes. This judgment was a huge setback for eBay in one of several legal battles over the sale of counterfeit goods through their auction service. [Read more…]
eBay’s “PayPal Only” Debate Framed: Anti-Competition vs. Anti-Consumer Protection
eBay has published a statement on its Australian auction site (ebay.com.au) and e-mailed those members with a policy update in response to the ACCC actions reported on last week. It appears that the debate has now been framed as “anti-competitive” by the Australian Competition and Consumer Commission, with eBay’s retort to the ACCC’s objection as one that “undermines online consumer protection”. eBay has delayed it’s previously announced plans by one month. [Read more…]
Setback for “PayPal-only” eBay Policy in Australia
As reported last month (see “PayPal Only” eBay Developments In The News), eBay announced that, beginning mid-June, PayPal would be the only method of payment permitted on eBay transactions taking place in Australia. This move by eBay appears to have been setback by a notice filed by the ACCC. [Read more…]