As reported in late September and early November, hobbyists spanning several online discussion forums (primarily The Movie Prop Forum and the Star Trek Props, Costumes & Auctions Forum) had been outspoken about a variety of customer service complaints with It’s a Wrap and their handling of the official CBS ~ Paramount Television Star Trek auctions.
In monitoring the discussion forums and talking with collectors privately, it seems as though It’s A Wrap has turned things around significantly. I have learned from many collectors that customer service has improved significantly, auction wins have been delivered quickly/timely, and there seems to be much more positive buzz about the weekly auction events. I hope for both It’s A Wrap and their customers that these trends continue.
This is an admittedly short update, but I thought it appropriate to make note of some of these consistently positive customer reports.
As a matter of disclosure, I have not personally transacted with It’s A Wrap, so my observations are just that.
Jason De Bord